Head of Customer Exp & Digital Transformation

TELEPIZZA
Madrid, Madrid
Anunciado 25 de febrero 
 (Publicada de nuevo)
Esta oferta no acepta candidaturas
Tipo de jornada
Completa
Tipo de contrato
Indefinido
Salario
Salario sin especificar
Estudios mínimos
Sin especificar
Nivel
Especialista
Número de vacantes
1
Número de inscritos
18
Tags Relacionados
Descripción del empleo
PURPOSE:
We are looking for an exceptional digital transformation expert, reporting to the Chief Digital Officer, who can help us grow our business both taking care of the optimization and review of all client processes along the different touch points and being the referent strategic consultant and product owner lead of our digital transformation program. This is an amazing challenge for someone who wants to create and innovate in a fast pace and creative business!

INGREDIENTS:
- Define and implement, in conjunction with the Chief Digital Officer, the direction of the overall digital strategy
- Conceptualization and delivery of projects to support the business strategy direction
- Ensure best practices and processes across the digital team for the consistent delivery of digital projects
- Apply an master agile methodologies to transform our processes from an end user point of view.
- Responsible for delivery reporting to CDO, Product Owners and key stakeholders
- Manage relationships with third party digital delivery partners, focusing on performance management against agreed SLA's and KPI's

Requisitos mínimos
- A wealth of experience working in digital transformation projects, process improvement consultancy and/or business strategy
- Experience in change management and processes consultancy
- Can demonstrate a track record of leading fast paced digital product delivery from concept through to adoption, with evidence of customer and business benefits
- Experience of building a culture in which people can thrive
- Highly capable at managing stakeholders; building strong relationships which help the team to deliver and manage by influence
- AGILE methodology ninja

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